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Frequently Asked Questions

Advanced Shipping Calculator
What is SolvingMaze Advanced Shipping Calculator?

SolvingMaze Advanced Shipping Calculator accelerates order fulfillment, saves shipping costs and increases warehouse efficiency for retailers and manufacturers by maximizing package density based on product and box sizes quickly.

How long has SolvingMaze been in operation?

SolvingMaze Advanced Shipping Calculator has been running 24/7 and streamlining order fulfillment for retailers and manufacturers since 2011.

How reliable are SolvingMaze API web services?

The SolvingMaze platform runs on Amazon cloud with redundancy in place. Our computing nodes are distributed and load-balanced across multiple data centers at different locations and our capacity can be expanded readily at peak times.

What are API web services?

The SolvingMaze Advanced Shipping Calculator can be accessed programmatically through an application programming interface (API). Your program or application passes in order info via this interface such as shipping destination and product dimensions and weight. The interface returns shipping rates and packing requirements to your application.

Account Registration
How do I get an account?

Please go to the sign up page to register an account.

How do I transfer account?

You can transfer your SolvingMaze account by visiting the Account menu under My Warehouse. The menu allows you to update email ID, password and billing info.

Pricing and Payments
How much does the shipping calculator API cost?

Pricing is based on your monthly API usage with different monthly price plans available. There are no set-up fees and you may cancel your subscription anytime. You can select the appropriate price plan based on the number of packaging containers, couriers and monthly calculations.

Pricing does not include third-party modules, support or integration. For third-party modules, please consult module provider for additional pricing info and payment method.

How do I pay?

We accept VISA, MasterCard and American Express credit cards. To begin subscription, visit the Subscription menu.

Are there other subscription plans available?

We also offer plans for high volume retailers and manufacturers, please contact us by providing your name, company's URL and monthly usage estimates for more info.

Can I get printable receipts?

If you are paying by PayPal, you can print receipts from your PayPal account under My Account Overview or Account Transaction History.

Do you offer annual subscription plans?

We do not offer special discounts for annual subscription at the moment.

How do I change my existing subscription plan?

You can modify your subscription anytime by purchasing a new subscription under the Subscription menu. We will cancel the old subscription and issue a pro-rated refund for the remaining days of the monthly cycle. Overage fee will be charged on a weighted basis. For example, if your plan covered 5,000 monthly calculations and a new subscription is started in the middle of the monthly billing cycle, we will refund 50% of the monthly fee. Overage fee will apply to the number of used calculations exceeding 50% of the monthly coverage so if 2,700 calculations were used, the overage fee will apply to 200 calculations.

How do I cancel my subscription?

You can contact us anytime. If you are paying by PayPal, log in to your PayPal account. Click Profile near the top of the page and select My Money. In the My Pre-approved Payments section, click Update. Select the subscription agreement and click Cancel. Alternatively, you can click on this unsubscribe link which requires PayPal login.

Courier Delivery Services
Can I calculate packaging requirements only?

Yes, you can calculate packaging requirements only and omit shipping rates. You are not required to use the courier rates proxy service provided by the calculator.

How containers are selected for packing?

Boxes and envelopes are selected for packing based on two different criteria depending on your choice. You can either minimize the number of packages or the total volume of packages. Please make sure the containers have correct dimension and measurement unit and they are assigned to a delivery service in your Couriers menu.

Can I get my UPS negotiated rates?

To return UPS negotiated rates, enter your shipper account number along with your access key, username and password for the UPS entry under Couriers menu. UPS username and password are case sensitive so please make sure they are entered correctly. Otherwise, standards rates will be returned.

Can I get my FedEx negotiated rates?

To return FedEx negotiated rates, enter your shipper account number along with your access key, password and meter number for the FedEx entry under Couriers menu.

How to apply for U.S. Postal Service Web Tools account?

Register online for USPS Web Tools. Once your registration is complete, you will receive an email with username and password to access USPS Web Tools.


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SolvingMaze Ltd, Company No. 11016672, Copyright © 2018  
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